Our managed support model goes far beyond ticket handling — we proactively monitor, optimize, and evolve your data and cloud systems 24x7.
RadiCorp's Managed Support & Optimization service is designed for organizations that need their data platforms, cloud infrastructure, and DevOps systems to perform reliably without diverting internal engineering resources to day-to-day operations.
We act as your dedicated operations partner — monitoring systems, responding to incidents, optimizing costs, and continuously improving reliability. Our SLA-driven model gives you peace of mind with clear, measurable commitments.
Choose the level of coverage that matches your operational criticality and internal bandwidth. All tiers include a dedicated point of contact.
Ideal for growing teams that need structured support with a predictable cost model and regular reporting.
For production systems that need extended coverage, faster SLAs, and proactive optimization as a continuous practice.
For mission-critical environments demanding round-the-clock coverage, a dedicated SRE team, and contractual SLA guarantees.
We leverage industry-standard observability, alerting, and ITSM platforms to deliver full-stack visibility across your entire infrastructure.
A structured onboarding and ongoing operations model that gives you visibility, control, and confidence from day one.
We start with a thorough audit of your existing infrastructure, pipelines, and monitoring setup. We map dependencies, identify gaps, and document the full operational landscape.
We instrument your systems with comprehensive monitoring, logging, and alerting — ensuring every critical service is visible and alertable before we take ownership of operations.
We define clear Service Level Objectives (SLOs) in collaboration with your team — uptime targets, latency thresholds, pipeline SLAs — forming the basis of our operational commitment.
Continuous monitoring with automated anomaly detection, on-call rotations, incident response playbooks, and post-mortem culture. We detect and resolve before users are impacted.
We don't just keep the lights on — we proactively identify performance bottlenecks, cloud overspend, security exposure, and reliability risks, and we fix them without waiting to be asked.
Managed Support is most effective when the underlying systems are engineered well. Explore the services that go hand-in-hand with reliable operations.
We build the Kubernetes clusters, CI/CD pipelines, and IaC foundations that our managed support team then operates. Engineering and operations from one partner.
Learn MoreOur cloud architects design cost-efficient, resilient multi-cloud environments — then our support team keeps them healthy, secure, and optimized on an ongoing basis.
Learn MoreData pipelines are among the most operationally intensive systems to maintain. Our Big Data support capability covers Spark, Kafka, Hive, and cloud-native data platforms.
Learn MoreLet our SRE team take ownership of your operations so your engineers can focus on what matters — building great products.